Deborah Crowe, RRP, RCSS - recipient of the 2008 CCAC Caregiver Recognition Award (Middlesex County)
What is a customer?
- A Customer is the most important person ever in this office.
- …in person or by mail.
- A Customer is not dependent on us.
- …we are dependent on him.
- A Customer is not an interruption of our work.
- …he is the purpose of it.
- We are not doing him a favor by serving him
- …he is doing us a favor by giving us the opportunity to do so.
- A Customer is not someone to argue or match wits with.
- Nobody ever won an argument with a Customer
- A Customer is a person who brings us his wants.
- It is our job to handle them profitably to him and to ourselves.